Better Your Way Review
Better Your Way Review
Sophia Connor
Updated on May 12th, 2021

Better Your Way Online Counseling — Is the Platform Worth Trying?

Better Your has the vision to provide the right mental health support at the right time and in a flexible way to fit all personal preferences. Meeting everyone’s unique needs seems like a tall order, so we look at all the aspects of this platform to help you see whether it can be a good option for you. 

Better Your Way Pros and Cons

In this unbiased review, we highlight the following advantages and disadvantages of the service: 


✅ Flexible approaches to mental healthcare support

✅ Free trial before choosing a plan

✅ Variety of communication options

✅ In-person sessions in certain locations

✅ Self-help applications and tools


Limited information on counselors’ qualifications

1 hour of advisor text response costs £35

No mobile app

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About Better Your Way

There are many online counseling platforms, each provides a unique combination of therapy services. However, it is a challenge to find one that doesn’t force you to give up one preference for the other. 

Better Your Way was founded on this premise — to provide immediate, effective, and flexible support for those in need. 

The platform has 4 distinct provisions:

  • No-obligation inquiries that give you a peek into what the platform is truly like
  • A variety of professional mental health support ways to cater to different needs
  • Adaptable support style that accommodates individual preferences and needs
  • Flexible access regardless of time and place

The platform was founded by Brett Pagdin MSc, MBPss, a qualified counselor, psychotherapist, hypnotherapist, and a member of the British Psychological Society (BPS). The founder, who’s also the platform’s lead advisor, has over 14 years of counseling experience.

How Better Your Way Works 

The sign-up process is slightly different from that used by other online counseling platforms. 

  • Step 1 – reach out to the team via email, message, or a callback request
  • Step 2 – receive free, no-obligation guidance on the options available. Choose whether you’d like coaching, counseling, psychotherapy, hypnotherapy, or any other telemedicine service
  • Step 3 – start with a free trial of the service you’ve chosen
  • Step 4 – if satisfied, proceed to subscribe and pay. You can pay for single sessions, flexible weekly support, or whichever plan suits you. 
  • Step 5 – continuously adjust the type and level of mental health support according to your needs

Better Your Way Features

With Better Your Way, you can get help remotely at any time. They’ve got a variety of channels through which you can access counseling services. 

Face-to-Face Support

Face-to-face counseling via video is effective — it combines the benefits of traditional counseling with the convenience of online counseling. The counselor gets access to verbal and non-verbal cues that improve communication. 

You get support without traveling and dealing with long wait times at a counselor’s office. 

Telephone Sessions

Those who prefer less direct ways of getting support benefit from teletherapy. It offers more privacy than face-to-face sessions while allowing greater depth in conversations than during messaging. 

Email Counseling

For those who prioritize privacy over everything else, email sessions may be the option. No one can eavesdrop on your conversation. You can stay anonymous and attach documents, links, and media. 

Instant Messaging

Although it gives less room to share in-depth communication, it is a quick, easy, and convenient way of getting support. IM allows you to share your thoughts in real-time and advise on unexpected situations you may encounter throughout your day. 

Integrated Communication

Because Better Your Way acknowledges that each mode of coaching or counseling has its benefits, they offer flexible communications. You can use one or all features to improve your experience:

  • Use face-to-face sessions to get to know your counselor better
  • Discuss in-depth topics over the phone
  • Work together on a worksheet sent via email
  • Get quick advice via instant messaging

The combinations are committed to making therapy accessible to everyone. 

Is Better Your Way Right for You?

The Better Your Way therapy and coaching platform may be a good option if you need:

  • Help to make lifestyle changes, e.g., more fitness, quitting smoking, healthy eating, etc.
  • Coaching to change your perspective and find your purpose
  • Career coaching
  • To develop stronger relationships with friends or family
  • Help with mental health issues
  • To be a happier, more enthusiastic, and passionate person

The Better Your Way platform is not for you if you:

  • Are in an emergency
  • Require court-mandated therapy
  • Need diagnosis or prescription medication
  • Are under 18

Types of Professional Support

To meet the unique needs of everyone who signs up on the platform, Better Your Way provides the following types of professional support:


Coaching can help you focus on your goals, gain momentum, stay motivated, and develop skills to maintain positive changes in your life. It is appropriate for people who want to change their perspective on life or improve their careers. 


Counseling focuses on exploring one’s emotions, assessing their impact, and improving mental well-being. It could address emotional issues in many aspects of one’s life, including work, relationships, self-esteem, or traumatic experiences. 

Cognitive Behavioural Therapy

Cognitive Behavioural Therapy (CBT) is a therapeutic approach that explores the links behind behaviors, thoughts, and emotions, and one’s beliefs. It builds awareness and helps you learn how to manage your thoughts and actions. 

Other Counseling Styles

  • Hypnotherapy
  • Psychotherapy
  • Mindfulness
  • Acceptance and Commitment Therapy (ACT)
  • Neuro-Linguistic Programming (NLP)
  • Motivational Enhancement Therapy

Your counselor can propose one approach or a combination — all to ensure that you get the treatment according to your unique needs. 

Better Your Way Counselors and Coaches

Every mental health professional at Better Your Way is trained to provide counseling services to those who sign up for the platform. The coaches are experienced in career and life coaching to guide you through various challenges. 

Based on the information on the website, it is not clear which qualifications the professionals on the website possess. What is clear is that the telemedicine services offered by the counselors and coaches are not meant for children under 18, emergencies, or getting official diagnoses. 

People in a crisis should call 111 or 999 (the UK line). Further, the company refers visitors under 18 to organizations that offer free counseling for minors. For prescriptions, you need to visit a licensed psychiatrist. 

How Much Does Better Your Way Cost? 

Better Your Way is priced per hour. The service offers three distinct pricing plans:

Video Sessions (£55 per hour)

Face-to-face sessions online are similar to traditional counseling with the advantage of remote access. This plan gives you: 

  • Access to private video sessions
  • The choice between two 30-minute sessions or one-hour sessions
  • Unlimited email/messaging support between sessions
  • £5 discount per session for bulk payments

Flexi-Plan (£45 per hour)

The Flexi-plan covers calls and messaging sessions. It entitles you to:

  • Unlimited calls, messaging, and email access
  • One-hour phone sessions or a combination of calls and messaging
  • Ask for more or less support according to your needs

Messaging Sessions (£35 per hour)

Messaging sessions are flexible — they can be accessed at any time via email or IM. This plan entitles you to:

  • Send messages as often as you like
  • Arrange real-time messaging sessions
  • Arrange for more or less support according to your needs

However, such a system with a £35 pay per messaging hour can be pricey.

User Experience 

The Better Your Way website is easy to navigate. To get access to any service, you fill out a form and get in touch with the support team. Unlike most online platforms that require you to navigate the sign-up stage alone, Better Your Way offers free guidance and a free trial. 

Information about how this mental healthcare platform works is readily available, with an intuitive interface that displays all the essential details. Should you have questions, get in touch with the team through the contact forms. 

Going by the reviews on the company’s homepage, clients are satisfied with the platform. Users highlight the flexibility and convenience of the service.

Privacy Policy

When you sign up for online therapy, Better Your Way requires you to provide personal information, including:

  • Name
  • Phone number
  • Email address
  • Address
  • Instant messaging username

The platform prioritizes the security of your personal information. SSL encryption on the website protects all the data you submit. Any information shared with third parties is in line with relevant laws and regulations of the UK. 

Your therapist or coach is bound to keep any information shared during your sessions confidential. That means you can open up without worrying about privacy.


Better Your Way has flexible services available through several channels — anyone can access therapy and mental health support anywhere. It also provides coaching, which serves to improve one’s quality of life in different ways. 

A question arises as to the qualifications and professional experience of the counselors and coaches on the platform. It is not clear which certifications they possess. 

If you’re looking for a flexible and easily accessible online counseling or coaching platform, Better Your Way may be for you.

Sophia Connor
Sophia Connor

Sophia is a mental health and wellness expert with a background in psychology and over 8 years of experience in content writing. She focuses on learning and writing about the skills people need to heal, cultivate happiness, and restore joy in their lives.

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