BetterHelp Online Counseling Service Review
BetterHelp Online Counseling Service Review

BetterHelp Online Counseling Service Review

Betterhelp is an online counseling platform established in 2013 to help people cope with their mental and emotional problems so that they can live a happy, healthy, and fulfilling life.

Down below, you are going to find out everything you need to know about the service. It will make it easier for you to pick the right mental health platform and start changing your life for the better.

What Is BetterHelp?

There are plenty of online counseling services available today, and BetterHelp is considered to be one of the most renowned and popular. The platform claims they have gathered the best-licensed industry experts to enable people to improve their mental health.

The BetterHelp team uses modern technologies to provide effective mental support to people while making the process more simple and convenient for each user. It saves time, as it’s possible to contact counselors online from anywhere at any time. According to the company, there are experienced therapists in different areas of expertise to satisfy every user’s personal needs and provide effective treatment.

General BetterHelp Overview

If you want to know what is the best and worst about BetterHelp, then check out these pros and cons you should consider before making your decision and choosing the platform.

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There are multiple ways of communicating with therapists so a client can choose whatever option they prefer. The effectiveness of online counseling is pretty high, so it can be a great solution to cope with mental problems and start living a healthier and happier life.

Pros and Cons of Using the Service | BetterHelp

Before we start digging deeper and tell you about the registration process, pricing, and platform characteristics, let’s get familiar with the main pros and cons of using this particular service.


✅ Affordable prices;

✅ Various communication channels with experts;

✅ Convenient in use;

✅ Desktop and mobile version available;

✅ Financial assistance option;

✅ Possibility to switch emotional health advisers;

✅ Simple interface.


💥 Response time from a therapist might vary;

💥 A counselor may provide you with generic responses;

💥 It’s not easy to get a refund;

💥 They promise a free trial, but it’s not clear how you can get it.

How Does BetterHelp Work?

The first step to start using BetterHelp is to create a new account. The sign-up process is very basic and simple. All you have to do to create your account is to follow a quick step-by-step guide. Just include your name, email, and come up with a password. If you want to keep things private, keep in mind that it’s not obligatory to mention your real name. You can find a nickname you like and use it to stay completely anonymous and confidential.

After the registration process, you will get access to a questionnaire that consists of different questions. Your job will be to fill in this form and answer questions, so the most relevant expert is assigned to you.

It’s possible to indicate your preferences regarding your future psychologist’s age, gender, religion, so you are fully comfortable with the counselor you will work with. After you specify all your needs, preferences, briefly explain the mental problems you are facing, a relevant expert will be assigned within 24 hours. Chances are you will be able to meet your counselor much sooner, so then you will get a greeting email from an expert.

But before it happens, you will be redirected to a payment page where you have to pay for the plan of your choice. Keep in mind that although they advertise a price for a week, you will be billed a payment for a month. Once the payment is done, you can start communicating with your counselor. The company promises that if you are not satisfied with a therapist assigned to you, there is always an opportunity to switch specialists.

Make sure you are completely comfortable with a therapist assigned to you. Otherwise, you should contact the customer support team and request a switching expert. A new one will be assigned, and you can keep changing psychologist until you are happy with a person you share the deepest thoughts and life challenges.

Session Types | BetterHelp Review

The BetterHelp website offers various communication ways with counselors. All communication is secure and protected, so you can be sure that everything is confidential. There are four main ways you can contact a therapist. 

It’s possible to exchange an unlimited number of messages. You should expect a response from a psychologist once or twice per day on workdays. There is also an option of live chat, so you can text your psychologist and get an immediate response. 

According to the client reviews we found on the Internet, many BetterHelp therapists prefer messaging as a form of communication. But many clients reported that the messages they got were impersonal and looked like they were copy-pasted from other websites.

Another way to get mental support from an expert is phone counseling. It will be a good option if you are not comfortable having a video chat with an expert or want to stay anonymous. You have to schedule a session, and you will have a call via the platform software.

It’s also possible to opt for live video sessions. You should schedule the future session in advance and choose the free slot appropriate for you. Unfortunately, each session lasts only approximately half an hour. Besides, some clients complained in their online reviews that their counselors were late for sessions, canceled meetings without notice, or didn’t appear at all without any excuse.

Does BetterHelp Work on Mobile or Desktop? | BetterHelp Review

BetterHelp is all about functionality, convenience, and a pleasant user experience. All users can use both mobile or desktop versions of this platform, depending on their preferences. No matter what you like, you will see a simple and straightforward interface using a website or an app.

It’s easy to navigate the website and mobile version available for Android or iOS. It takes just a few seconds to log in to your personal account and start chatting with an expert or having a video session. You will stay on top of all activities, as you will receive notifications each time you get an answer from a therapist. You can use any device you like (smartphone, tablet, laptop, or desktop) and be sure that everything works smoothly, and you can access all functions.

How to Start with BetterHelp?

If you are thinking of getting started with this platform, then let’s cover in detail what is the registration process and how to find a professional you will work with in the future.

Step №1: Fill in a Questionnaire

Before getting paired with a therapist, you have to fill in a brief questionnaire that will let the system know about your problem, preferences, requirements in order to match you with the best specialist who can help you. According to BetterHelp com reviews, you will get the list of basic questions that will help understand your needs better and offer you the most personalized solution that will be suitable for you.

Step №2: Create a Personal Account

The next step will be to create your personal account that you will use for your communication with a counselor. There are options to sign up with Google or Facebook, as well as to create an account with your email. Just enter a password, verify an account, and start using the platform right away to get acquainted with an interface and main features.

Step №3: Define Your Counselor’s Requirements

In order to get the most of the platform, you will have to provide your personal requirements to a counselor you would love to work with. Let them know about your race, gender, age, religion preferences so that you can feel fully comfortable with a specialist. Also, you can indicate what professional experience you want a therapist to have so they can help you cope with your particular problem.

Step №4: Find a Matching Professional

The process of searching for the best-matching professional takes approximately 24 hours. Once a counselor is assigned to you, you can already exchange instant messages to get acquainted and let them know about your problem. You will receive a specialist profile link so you can review their qualification, skills, and experience. You always have an option to switch to another specialist.

Step №5: Start a Conversation, Choose a Plan and Confirm Payment

Now, you will get an automatic message that tells a counselor more about yourself. Before a specialist replies to you, you will have to choose a plan that matches your needs and confirm payment for the first month. Only once the payment is completed, you can start messaging with an expert to get the assistance. You can come up with a schedule of live video sessions or text sessions based on counselor availability. For those who cannot afford pay for therapy but still require mental help, there is an option of financial aid.

Areas of Expertise | BetterHelp Review

According to our findings and multiple BetterHelp counseling reviews, there are experts with extensive experience in a wide range of areas of expertise. Here are mental health problems that psychologists can let clients overcome:

  • All sorts of addictions;
  • Anxiety;
  • Depression;
  • Bipolar disorder;
  • Obsessive-compulsive disorder;
  • Personality disorders;
  • Grief;
  • Conflict management issues;
  • Substance abuse;
  • Career advising;
  • Eating disorders;
  • Relationship challenges;
  • Sleeping disorders;
  • Trauma;
  • Stressful condition;
  • Issues with self-esteem;
  • Intimacy problems;
  • Health management;
  • Family issues.

These are only a few examples, and the range of Betterhelp expertise is not limited to these problems. No matter what emotional or mental challenges you are experiencing at the moment, you should feel free to get professional support.

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Therapists’ Qualification | BetterHelp Review

Clients can get support and guidance from qualified and experienced BetterHelp counselors. According to the information published on the BetterHelp website, each therapist has all the required education, training, license, and experience to provide you appropriate services and come up with a relevant treatment plan that will let you feel better. Better health therapy professionals possess a master’s degree or doctorate degree in a psychology-related field.

Each therapist goes through a tough screening process to be accepted to the platform.  Therefore, only verified experts will be able to work with clients. Online sessions have the same effectiveness as in-person service. Experts possess all the qualifications of a regular psychologist or a clinician. You can get familiar with counselor reviews available on the website, as well as to check out Betterhelp reviews available on the Internet. Pay close attention to each of them so that you can make the right decision.

Pricing and Free Trial Options | BetterHelp Review

The main thing to mention about the platform is that they offer a 7-day free trial period, so you can get familiar with specialists and try out services. It could be the best solution that could enable you to evaluate the quality of services with no need to pay. If you didn’t like it, you could easily switch to another service. But, unfortunately, it’s not clear how you can get a free trial.

Speaking of the overall pricing policy of BetterHelp, the cost of online services will be much lower than for regular sessions. The total price will depend on the plan you choose, but generally, you will have to pay from $60 to $80 per week.

Generally, there is no chance to get a promo code but make sure to subscribe for the BetterHelp news to stay on top of their special offers. It’s worth mentioning that if you are ready to pay for the whole year in advance, the total price will be much lower than if you want to pay monthly.

You will get the bill every 4 weeks. The website uses secure payment gateways, so you can feel free to pay online. Also, it’s worth noting that you can cancel your membership at any time, no matter your reason for doing so, but it’s not easy to get a refund.

Privacy Matter | BetterHelp Review

Some people want to stay anonymous and make sure all their data and conversations with counselors are strictly confidential. As it has been mentioned, you don’t have to tell your real name on BetterHelp. Even if you decide to go with your real contact and personal data, you can be completely sure that everything is highly protected and confidential.

Everything that you discuss with your psychologist will stay only between you two. All sensitive and personal data is protected with the latest security protocols and practices. Clients’ security stays the priority, and everything will be encrypted to save the information from potential leakage.

How to Delete My BetterHelp Account

Whether you don’t like the services, want to switch websites, don’t have financial resources, or for any other reason, it’s possible to cancel your membership at any time. It will be possible to renew it at any time once you are ready. You will be able to use the number of sessions left.

Also, you can delete your personal BetterHelp account if you want. You can do this in the account settings. In case you cannot do this on your own, you can always contact their customer support team, and they will do it for you.

What Factors Are Important to Evaluate Counseling Services? | BetterHelp Review

Down below, let’s discover the main criteria that are extremely important when choosing a counseling service to cope with your mental issues.


You have to pay extra attention to how the company provides its services and what experts they have on board. Choose their profiles to find out their licensure, qualification, and experience to know that you will look with an accomplished expert who possesses all skills and knowledge needed to leverage your problems.


Pay attention, whether you like the interface of a website or no. It has to be very intuitive so you can easily navigate it, find all the information needed with no efforts at all. Also, make sure if the service offers an app or a mobile version of a website for users’ convenience.

Service Value

Before paying for the subscription, you should always use a free trial option to get familiar with all the main features and get acquainted with a counselor. A few days will be enough to see if the platform is worth its money. If you feel that you are not fully satisfied with their support provided, then it’s better to look for another service that will be a perfect match for all your personal needs, preferences, and requirements.


Security is key, and the platform has to provide the highest level of data safety. Customers have to be completely sure their personal data is stored effectively and is protected from malicious actors and scams.

Client Support

If you have some questions regarding the service or you have encountered some technical issues on a website, you can always turn to their customer support representative, and they will help address any problem you have experienced. You can leave an instant message and get a quick answer.

Commonly Asked Questions | BetterHelp Review

Many people are searching for BetterHelp reviews on the Internet to find out as much information as possible to make a well-informed decision. Down below, we have prepared a list of the most common questions about this platform that people usually ask.

Is BetterHelp Legit?

Based on the clients’ feedback, they felt some positive changes after using online therapy and confirmed that it has been as effective as regular in-person sessions. They got their symptoms alleviated, and they felt much better after going through online counseling. It has improved their overall wellbeing, so it is something you should also give a try to.

What Are the Disadvantages of BetterHelp?

The platform offers great services, but there are a few things that would be great to improve. The first thing is that the platform provides only short 30-minute video sessions with counselors that can be not enough to work on a problem fully and will require more counseling time to address all client’s mental issues.

Another thing to include is that a specialist is assigned based on your questionnaire, and initially, it is not you who choose a therapist you want to work with. Of course, you can choose another professional if you are not satisfied with the one you’ve been assigned to, but it would be better if you can select the desired expert right away.

Is BetterHelp Free of Charge?

There is a free 7-day trial available to all users, and after it expires, you will have to pay for a plan chosen. There is an option to pay monthly and yearly. The last option will be more cost-effective as once you pay for the whole year, the price will be much lower than the regular one. In addition, for those people who cannot afford to pay for therapy, there is a chance to apply for financial aid, and if you are approved, then you will be able to get their counseling services for free.

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Is It Possible to Cancel Subscription?

According to all Better Help reviews, it’s possible to cancel the service subscription any time you want. Even if you already paid for a month or a whole year, you can still cancel, and the platform will give you money back for the time that has left.

What to Choose: Talkspace or BetterHelp?

Today, there are plenty of platforms that offer quality online counseling to people who need it. These two are just a few options, but let’s quickly compare them so you can make a better decision.

Speaking of Talkspace, they offer similar services, but the first thing to mention is that they guarantee their therapists will answer you at least 1-2 times per day. Another benefit of Talkspace over BetterHelp is there are many partnering insurance companies that will cover sessions, and you don’t have to pay it by yourself.

Generally, both services are pretty similar, but you should carefully check their websites and get familiar with the main features to define which service you would love to give a try.

What Is the Price for BetterHelp?

The price for counseling services cost from $40 to $80 per week that you have to pay monthly. The final price will depend on a plan that you choose.

Is It Possible to Use a Mobile App?

The best thing to mention about the service is that you can use it on your tablet or mobile phone as there are apps available for both operating systems Android and iOS. An app is very easy in use and has a modern interface that you will certainly enjoy. The mobile version will be perfect for getting a therapy session even on the go or if you are away from home.

Final Words

We provided you with some basic info about this mental healing website, and it will be beneficial to know it before the start. Before you make your final choice, we recommend you explore other BetterHelp reviews, so you can make a well-informed decision and be happy with the services you get.

Check out the BetterHelp website and get familiar with their services and counselors. Use an opportunity to try out their service with a free trial option to make sure it’s everything you were looking for.