- Good option for cost-conscious customers
- Highly experienced and thoroughly background-checked therapists
- HIPAA-compliant platform with video and text sessions available
- Therapists for a wide range of issues
- Responsive and helpful support
- You can switch therapists anytime
- Relatively new service
Today we are reviewing a relatively new player in the online mental health market — Calmerry. They look promising based on how they describe their offerings, so we asked 3 of our friends to test the service.
Background: A new player with the mission to change the industry
Calmerry was founded as a reaction to COVID-19 by a team of experienced entrepreneurs from the US and Europe.
According to what their press person told us, they were concerned by the pandemic’s impact on mental health because when isolated at home, previous mental health issues only become amplified — be it anxiety, depression, or inability to get along with your family members.
Inspired by the great potential of online therapy and disappointed by its current status quo, the founders decided to “set the new standards for the industry.”
What Do They Offer: Online therapy through text and video
If you are familiar with online therapy platforms in general, Calmerry will look familiar to you too. When you register, you are matched with a relevant therapist to talk to using messages or video chats.
Responses to text messages are not instant, but testers say therapists usually respond in a few hours (on par with other top platforms). One tester noted that their therapist usually worked from Monday through Friday and was less responsive on weekends.
How It Compares to Offline Therapy: More convenient and better choice
We may be a little biased because all of our testers are devoted fans of online therapy. However, many benefits are objectively clear. Among them:
- Ability to talk on your schedule, without waiting a week for the next appointment
- You can communicate with a therapist from the comfort of your couch
- With text therapy, you can even discuss issues when your family members are nearby
- Better access to therapists leads to much better and fine-tuned choice
What’s Special About Calmerry: The platform attracts highly qualified therapists
Surprisingly, we first learned about Calmerry not from the clients but from the therapists we know. One of them works for three online platforms, and they say Calmerry is much more lucrative in terms of pay and support quality.
Industry-wide inferior conditions often keep the best therapists away from online counseling platforms, so being therapist-friendly will definitely help Calmerry attract the most qualified professionals.
Prices: More affordable than other therapy platforms
It’s a subscription service, so you only pay for access to the platform. All services included in the package come free (including unlimited messaging).
Prices start from $45 per week and depend on what amount of video sessions you would like to have. It’s less than what other therapy platforms ask for, and it’s easier to get a trial week.
As for now, Calmerry doesn’t accept insurance.
Sign-Up & Matching: Quick, but not immediate
To sign-up, you need to complete a questionnaire where you are asked general questions about what bothers you. It helps Matching Agents connect you with the right therapist.
After completing the questionnaire, you can talk with the support team about any details you want to know (optional). Two testers said they were matched with a relevant therapist in under 24 hours.
For one tester, it took a one-and-a-half-day to get matched. It may be because they had a rare form of trauma. The tester was asked clarifying questions about their preferences for therapy during the matching process.
Quality of Therapy: Good matching and rich conversations
All testers were satisfied with their therapists. One tester liked that, despite the very specific request, their therapist was experienced in all the selected issues. The other tester appreciated that the therapist seemed more empathetic and less robot-like than in other services, although it took a third tester a few messages to get to a lively conversation.
The last tester was also satisfied with the therapist when they were talking about work-related anxieties. However, the tester decided to switch to an older one when their focus moved to relationship issues with older kids. According to them, it was very easy to change a therapist.
In general, all testers talked about a good improvement in their situation and were grateful for the new perspectives Calmerry gave them.
User Interface: Sometimes a little bit clunky, but generally pleasant to use
All of our testers were satisfied with the interface: sleek design, easy-to-use messaging and video calls, available on desktop and mobile. One tester had layout issues with the profile page on mobile, but it seems it was fixed in later versions.
Support: Quick and highly flexible
According to testers, support agents were always quick to respond and explain details about the service. One tester had technical issues with video calls on their side, but support agents quickly identified the issue and found a case-specific solution.
It’s a new but very promising service for cost-conscious customers. We also recommend it to those who weren’t satisfied with other online platforms as therapists seem to be more caring and less overworked here.