Teladoc Health Review

Teladoc is a holistic telehealth platform that offers various healthcare services to individuals and organizations. It was launched in 2002 and was one of the first telemedicine solutions on the market, offering online healthcare services. Currently, the platform serves more than 80 million clients worldwide.

Pros and cons


  • Trusted platform with more than 20 years of experience in filed 
  • Covered by various insurance plans and employee benefit systems 
  • A psychiatric provider can make a diagnosis and prescribe medications 
  • One account for various healthcare purposes


  • No messaging feature 
  • Limited pricing plans 
  • Costly comparable to other platforms

About service

Teladoc’s mental health services include individual therapy sessions, couples therapy, family therapy, and even psychiatric evaluations and medication prescriptions when necessary. They often use secure videoconferencing technology to conduct virtual appointments, allowing individuals to access mental health care from the comfort of their own homes or wherever they have internet access.

As Telladoc is one of the largest providers in the field, it has an extensive therapist network licensed to work across the US. The company is dedicated to transforming healthcare through innovative technology and personalized care, serving millions of members across 175 countries with services available in over 40 languages​.

User experience and interface

Teladoc’s user-friendly platform offers seamless navigation through its mobile app and website. Users can easily schedule appointments, choose therapists, and access self-help resources. The interface includes tools for managing appointments, video calls, and accessing digital content like articles and videos​. Although the platform provides an overall favorable user experience, our reviewers note that the absence of a messaging feature with a therapist makes communication uncomfortable. 

What issues do Telladoc treat? 

As Telladoc is one of the biggest providers of online healthcare services, their focus on mental health services splits in two main directions: 

Medication Management

You can consult a psychiatric provider to manage your medications, evaluate current prescriptions, or obtain new medications. Psychiatrists and Psychiatric Nurse Practitioners will help you with specific medications for anxiety, depression, mood disorder, PTSD, and a variety of other mental health diagnoses. 

However, they do not provide talk therapy, so you should use therapy services to discuss your current state of mind. 

Online Therapy

A network of licensed therapists and counselors can help you to overcome such issues as: 

  • Anxiety, stress, and depression 
  • Negative thought patterns
  • Self-esteem problems 
  • Sleeping disorders
  • Relationship conflicts
  • Trauma and PTSD
  • Mood swings

Licensed experts like psychologists [PhD/PsyD], licensed clinical social workers [LCSW], licensed Marriage and family therapists [LMFT], and licensed professional counselors [LPC] will provide you with professional help using evidence-based methodologies like Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy [DBT], etc. 

How it works

The initial step to starting with Telladoc is to fill out the registration form with your email, name, and country. Further, the platform will ask you about the payment method you prefer to use. You can choose from a variety of insurance plans or employee benefit programs. If you don’t hold one, you can choose a pay-out-of-pocket option. Telladoc will charge the payment when you schedule the therapy session.

After completing these steps, you will be asked to create an account name and set up a password. Our reviewers point out that emails setting up a password can be delivered with a delay or sent multiple times.

Before you access your account, you must also fill out a short medical history, like one from an offline hospital, and provide an emergency contact. So now you are all set up and ready to start your therapy. 

The system will propose a list of specialists based on your location and preferences. After you find the right match, you can schedule the session and start your therapy journey. 

Plans and pricing

Telladoc’s main advantage, among other platforms, is its wide coverage of insurance plans and employee benefit programs. Telladoc partnered with most insurance providers and corporate wellness programs to deliver free mental health services for Americans. 

The pay-out-of-pocket model has only one option: $119$ per session without messaging support between sessions, which is a bit pricey for online therapy. 

Our conclusion 

Teladoc is one of the largest telehealth providers in the US and worldwide. It boasts an extensive network of therapists, insurance providers, and partner organizations. This comprehensive platform allows users to receive quality services for various issues. 

However, because Teladoc has a broad focus, its online therapy features aren’t as advanced as those on platforms dedicated solely to therapy.

Teladoc is an excellent choice for insurance coverage users who want a comprehensive solution to manage their overall well-being in one place. However, we recommend considering other options like Calmerry or BetterHelp for those seeking more specialized therapy services.